![]() ![]() Not only do both get better customer reviews than USAA, they also offer more competitive loan terms for more people. PenFed and Carvana are two solid alternatives to USAA. Customers on its BBB and Trustpilot pages frequently state problems with their accounts, making payments and customer service. On the Consumer Financial Protection Bureau website, the majority of borrowers’ complaints have to do with managing the loan and making payments. ![]() In addition, USAA has received multiple complaints about its auto loans since 2018. It also lost half a letter grade from the Better Business Bureau (BBB) after facing multiple government actions from regulators for failing to honor stop payment requests from customers, resolve errors related to payment requests, wrongfully repossessing vehicles and failing to have an effective risk-management program to protect customer data. USAA gets mostly negative online reviews. USAA auto loan reviews and complaints BBB accreditedġ.24 out of 5 stars, based on 588 customer reviewsġ.3 out of 5 stars, based on 885 customer reviewsĤ.8 out of 5 stars, based on 1,318,329 customer reviewsĤ.5 out of 5 stars, based on 173,072 customer reviews For everyone else, it’s worth looking into other banks or online lenders that are more clear about requirements. ![]() Overall, USAA auto loans are a good choice if you already have an account and preapproval offers from other lenders to avoid multiple hits to your credit score. This makes it hard to compare it to other lenders when you’re shopping for a good deal. Worst of all, there’s no information on what vehicles qualify for a loan or what your credit needs to look like. And its maximum interest rates aren’t listed anywhere online. It’s one of the top banks and insurance companies in the country, which means you can trust that its loan process is secure.īut, unlike many of the car loans I’ve reviewed, USAA isn’t upfront about who is eligible for its products. USAA services military members and their families - and offers great auto loan rates to those who qualify for an account. ![]()
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